GET 50% OFF AND FREE SHIPPING

Shipping

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at acupunpen@gmail.com

 HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

 As for the shipping times, due to a very high demand of our products, Processing takes up to 2 days with standard delivery times of 7 to 18 business days in the United States. 

 We aim to dispatch all orders from our warehouse within 24 hours after processing, but please allow up to 2 business days during peak periods. 

 * Shipping time excludes clearance/customs delays (if applicable) 

HOW DO I TRACK MY ORDERS? 

We have a tracking code for all our orders so you know where your order is! 

THERE WAS AN ISSUE WITH MY ORDER. WHAT SHOULD I DO? 

Contact Customer Service, and we will fix the mistake right away! 

Email: acupunpen@gmail.com 

CAN I CANCEL MY ORDER? 

If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at our contact page. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund. 

  1. Orders processed timely after the payment verification. 
  2. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 
  3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season. 
  4. If you have not received your order after 30 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction!